How do I contact O by email?

Send an email to [email protected] and one of the team will be in touch. Got a problem with your product? These questions and answers should help.

Where do AO deliveries come from?

AO.com operates a hub and spoke model with two National Distribution Centres (NDCs) in Crewe holding stock for the entire UK operation. From here, orders are trunked out to 17 outbases which are located across the UK from Dundee to Exeter.

Does AO ring before delivery?

If you don't think you'll be at home to sign for your delivery, give us a ring and we can re-schedule delivery for another day.

How do I report a faulty item to ao com?

We're really sorry to hear that your item has arrived damaged. Send a photo of the damage to our helpful AO team members at [email protected] and include your order number in the subject line. Once you have sent this to us, please get in touch with our friendly team on 0161 470 1200 so that we can look into it for you.

Is Ao still delivering?

We're still delivering to our customers safely. … If you need to rebook your delivery contact us on 0330 058 0021 to talk to one of the AO Business team who'll be happy to help you.

Are AO drivers self employed?

We are treated fairly as self employed drivers. I enjoy meeting new customers every day.

Do AO deliver up stairs?

Do you deliver up steps? We do, but our drivers will have the final say on whether a delivery is possible.