The New Public Service (NPS) is a newly developed theory for 21st-century citizen-focused public administration. This work directly challenges the clientelism and rationalist paradigm of the New Public Management.

Who advocated new public service?

Editor's Note: Fifteen years ago, Janet and Robert Denhardt introduced a set of norms and practices they called the New Public Service. Their perspective was created as a counterbalance to the popularity of reinventing government and the larger wave of New Public Management that began in the 1980s.

What does New public service propagate?

New public service puts people at the apex of immigration service delivery, and citizens interact with their government in service delivery and information sharing through digital technologies (Denhardt & Denhardt, 2015; Putra & Arifin, 2020). …

What is the main aim of new public management?

NPM aims to reach the competition through application, the same as it is private sector, as well as for organizations of public sector, emphasizing economic principles and leadership. New Public Management treats the beneficiaries of public services as customers and conversely the citizens as shareholders.

What is Post new public management?

In order to define this paradigm shift in the field of public administration, the concept of post-new public management (Post-NPM) is used. Post-NPM is a kind of umbrella concept that aims to hybridize different, even contradictory principles, values, norms and reform proposals.

What is new in new public administration?

New Public Administration is an anti-positivist, anti-technical, and anti-hierarchical reaction against traditional public administration. … Its focus is on the role of government and how it can provide these services to citizens who are a part of the public interest, by means of, but not limited to, public policy.

Who is the father of new public management?

Woodrow Wilson: The Father of Public Administration.

What is new public governance?

New Public Governance is a twenty-first Century approach addressing the delivery of publicly-funded services. … New Public Governance adherents have tried to grapple with this new configuration of the publicly funded service-delivery system by attending to networks.